Refund Policy

Cancellation and Refund Policy
We strive to ensure that the services you avail through our website are to your full satisfaction, and are the best in the Industry at extremely reasonable and affordable rates.
However, there may arise situations when you desire a refund.
Firstly, when you pay for the services but later on decide that you do not wish to avail them.
Secondly, when there is a delay in the services offered from our side, beyond the time frame we have intimated to you, due to human error i.e., factors for which we are solely responsible.

Most importantly, we wish to clarify that in cases outside our control, including but not limited to national holidays, department holidays, delays on the part of the Government of India, the respective State Governments, Our affiliates or elsewhere, acts of war, acts of God, earthquake, riot, sabotage, labour shortage or dispute, internet interruption, power disruption, lack of phone network connectivity, technical failures, breakage of sea cable, hacking, piracy, we shall not liable for any delays.

Thirdly, although we highly doubt it, you might find our services unsatisfactory.

In all three situations, kindly send in an e-mail to info@mytaxadvisor.co.in on the Ticket that has been created in your name, marking a copy to team@mytaxadvisor.co.in

We would like to clarify that only refunds of the professional fees component of the charges paid by you shall be considered for a refund.

Upon receiving your mail, the Accounts Manager at MyTaxAdvisor shall decide on whether your request for a refund should be processed, contingent on the reasons for such a request. Please note that we reserve the right to take the final and binding decision with regard to requests for refund.

If we confirm your request for refund, subject to the terms and conditions mentioned herein or elsewhere, we will send you an e-mail seeking the details required to refund the amount which may include your Bank Account details such as the account number and the IFS code of the branch in question.

Kindly note that it will take us a minimum of about 4-5 working days from the receipt of all such information to process the refund and initiate the transfer (Max. 7 working days).

We reiterate once again that only the professional fees paid for our services shall be refunded, subject to the discretion of the Accounts Manager at MyTaxAdvisor.
We assure you that we are continuously working to improve our services and are we are welcome to any suggestions from your end. For any other queries please contact out customer service desk at info@mytaxadvisor.co.in
Note:
  1. No refund shall be issued if we have processed the registration/application as per the government guidelines and registration is rejected or pending on part of a government department or officials.
  2. We shall deduct the administrative/processing charges not less than Rs.300 ( Three hundred rupees only) if service unable to processed due to non-submission of requisite documents as per government guideline or any kind of non-cooperation from applicant or any other circumstances which restricting us to process the application.
  3. If any government fee, duty, challan or any other sum paid in the course of processing your registration application. We are not liable to refund such government fee paid in the course of delivering the service. (Don’t worry no government fee shall be deducted until Government challan or any other payment proof provided to you.)
  4. No refund shall be issued if you have already availed any complimentary service or discount offer which was attached to the paid service for which you are seeking a refund.
  5. No refund shall be possible at any stage with respect to any subscription-based service such as GST return packages, Company annual compliance packages if the same service is partially processed or delivered.
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